Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. What does a freight forwarder do?

As a freight forwarder, Sino Freight arranges the transportation of goods on behalf of our clients. Such as coordinating with carriers, handling documentation, customs clearance, and ensuring smooth delivery from origin to destination. We act as your logistics partner to simplify international shipping.

2. How does the shipping process work with Sino Freight?

Our typical process includes the following steps:

1. Inquiry & Quotation – You provide shipment details and we offer the best transport options and rates.

2. Booking – Once confirmed, we arrange space with airlines, shipping lines, or trucking partners.

3. Documentation – We help prepare and verify all necessary shipping and customs documents.

4. Cargo Handling – We coordinate pickup, packing (if needed), and loading.

5. Tracking & Updates – We keep you informed throughout the journey.

6. Delivery – Final delivery is arranged at your chosen destination.

3. What information do I need to provide to get a quote?

To give you an accurate quote, we typically need:

• Type of goods

• Origin and destination

• Weight and dimensions of cargo

• Preferred mode of transport (air, sea, or land)

• Incoterms (e.g., EXW, FOB, CIF) if known

• Any special handling or customs requirements

4. Do you handle customs clearance?

Yes, we offer full customs brokerage and documentation support in the Philippines, Singapore, and through our global partner network. We ensure that your shipment complies with all relevant regulations to avoid delays.

5. Can you handle door-to-door delivery?

Absolutely. We offer door-to-door, port-to-port, and door-to-port services depending on your needs. Just let us know your preferences during the booking process.

6. What types of cargo do you handle?

We manage a wide range of shipments, including:

• General cargo

• Electronics and semiconductors

• Apparel and retail goods

• Industrial equipment and machinery

• Perishables (upon request and subject to handling requirements)

If you're unsure whether we can handle your type of cargo, feel free to contact us for clarification.

7. How long does shipping take?

Transit times vary based on origin, destination, and mode of transport. Below you can find some typical examples but in world cases, time estimations and expectations will vary by shipment:

• Air freight: 1–7 days depending on route

• Sea freight: 7–45 days depending on region and service level

• Land transport: Usually 1–7 days (for domestic/intra-Asia legs)

We’ll always provide estimated transit times when quoting your shipment.

8. Do you offer cargo insurance?

Yes, we can arrange cargo insurance upon request to protect your goods against loss or damage during transit. We strongly recommend it, especially for high-value or sensitive items.

9. Where are you located?

We have offices in:

• Philippines

• Singapore

• Norway (Coming Soon)

Through our global network of trusted agents and partners, we can handle shipments from and to almost any country worldwide.

10. How do I get started with Sino Freight?

It’s simple! Reach out to us through our contact form, call us directly, or send us an email with your shipping details. A member of our team will guide you through the process from quotation to delivery.

We're here to assist you

Reach out with your questions or inquiries.
We're here to help you navigate logistics with confidence.